Welcome to the Tourism Excellence Consultancy, a creative young company committed to transforming your tourism business from the inside out.
With over 25 years’ experience in the Scottish tourism industry, our dedicated team of experienced professionals delivers a dynamic and unrivalled range of services, tailor made to your tourism business, to maximise your potential, productivity and market impact.
Services include (but are not limited to):
- Business coaching
- Benchmarking trips
- Organisation restructuring
- Staff training
- Customer Satisfaction improvement projects
- Team development
- Mystery shopper programmes
- Customer/employee satisfaction surveys
- Industry excellence standards assessment (eg HA, EFQM, Quality Scotland)
- Continuous improvement programmes
- Industry awards applications advice
Our flexible, cost-effective approach enables clients to select individual services to address specific concerns, or combine a number of services for a more holistic business solution.
Why choose the Tourism Excellence Consultancy?
Our vision is to raise the bar in Scottish tourism. We passionately believe in promoting business excellence and people development – helping you make your business better.
Please Contact Us to find out more.