Welcome

Welcome to the Tourism Excellence Consultancy, a creative young company committed to transforming your tourism business from the inside out.

With over 25 years’ experience in the Scottish tourism industry, our dedicated team of experienced professionals delivers a dynamic and unrivalled range of services, tailor made to your tourism business, to maximise your potential, productivity and market impact.

Services include (but are not limited to):

Business coaching
Benchmarking trips
Organisation restructuring
Staff training
Customer Satisfaction improvement projects
Team development
Mystery shopper programmes
Customer/employee satisfaction surveys
Industry excellence standards assessment (eg HA, EFQM, Quality Scotland)
Continuous improvement programmes
Industry awards applications advice

Our flexible, cost-effective approach enables clients to select individual services to address specific concerns, or combine a number of services for a more holistic business solution.

Why choose the Tourism Excellence Consultancy?
Our vision is to raise the bar in Scottish tourism. We passionately believe in promoting business excellence and people development – helping you make your business better.

Please Contact Us to find out more.