Tourism Excellence Consultancy - First Choice for growing your potential

Training Courses

Our Portfolio of Training Courses is based on 18 years of experience and positive client feedback in training delivery.
NB all of our development programs can be tailored for delivery within any service sector business and not just for those within tourism

Customer Service
“Reach for the Stars” 

  • Early Stars – half day introduction to Customer Service
  • Rising Stars - one day seminar for all Staff to inspire and motivate
  • Leading Stars for Managers and Leaders to create a winning service culture

“A Passion for Scotland”

  • Introduction to Scotland and customer service for non-Scottish staff

“100k Welcomes” – the National Customer Service development program for staff and managers

Managing and Handling Complaints

The Power of the Promise – driving a service focus within your business

Teambuilding a staff motivation

Legislative Training

  • REHIS Elementary Food Hygiene
  • First Aid Training

Individual Development Programs

  • Train the Trainer
  • Presentation Skills
  • Coaching and motivating your team

Practical Skills

  • Brushing up on housekeeping for all housekeepers
  • Housekeeping for Supervisors
  • The Super Waiter

Learning Journeys
We can tailor a bespoke learning journey for your team to meet your business development needs.

Please contact us on 01381 - 621064 or email us  for further details

Tourism Excellence Consultancy, Central Office, Darach House, Stoneyfield Business Park, Inverness IV2 7PA